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TRACK 06 · CRISIS & ISSUE COMMS

Crisis communications for commercial construction firms.

A jobsite incident, a dispute that goes public, a story that gets ahead of the facts — in this industry, the question isn't whether a hard day comes, it's whether your firm is ready when it does. We build the plan before you need it and stand beside you when you do.

ENGAGEMENT
Scoped to your goals.

Every engagement is sized to scope and stage. Tell us where you’re headed and we’ll map the right approach.

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[ 02 ]   THE PROBLEM

The first three hours decide the next three years.

Construction is a visible industry with real stakes. When something goes wrong — an incident on site, an OSHA citation, a subcontractor dispute, a project delay that hits the news — the story forms fast, with or without you. Most firms find out in real time that they have no spokesperson, no statement process, no plan for who calls the owner, and no relationship with the reporter already writing.

Firms that handle hard moments with clarity often come out more trusted. Firms that improvise rarely do. The difference is decided before anything happens.

[ 03 ]   WHAT WE DO

Ready before. Steady during. Honest after.

Crisis communications plan
Scenarios mapped to your actual risk profile: incidents, disputes, citations, weather events, executive transitions.
Response protocols
Who speaks, who approves, who calls the owner, in what order, in the first hour.
Spokesperson preparation
Media training for the leaders who'll face a camera or a reporter's call on the worst day.
Holding statements and templates
Pre-drafted, counsel-reviewable language for likely scenarios, ready to adapt in minutes instead of hours.
Live incident support
Senior counsel during an active situation: statements, media handling, stakeholder sequencing.
Reputation recovery
The communication work after resolution that restores standing with owners, employees, and the market.
[ 04 ]   WHO THIS IS FOR

Every firm with crews in the field.

GCs and CMs with active sites and public-facing projects
MEP and specialty firms whose work carries safety and systems risk
Firms doing public work, where incidents draw immediate scrutiny
Leadership teams who'd rather plan on a calm Tuesday than improvise on a bad Friday
[ 05 ]   PROOF

Measured, factual, no spin.

That's our standard for crisis work — because it's what holds up. We know this industry's stakeholders: the owner who needs a call before the press release, the association peers who'll be asked about you, the workforce reading every word internally. Our crisis counsel comes through the Leveraged Brands network, with commercial construction context built in from the start.

[ 06 ]   HOW IT WORKS

Plan it before the phone rings.

01
Risk Mapping
We identify the scenarios your firm actually faces, by project type, market, and visibility.
02
Plan & Protocols
Written plan, contact trees, approval chains, and holding statements — built with your leadership and counsel.
03
Training
Spokesperson preparation and a tabletop exercise so the plan has been rehearsed, not just filed.
04
Standby & Response
Annual plan refresh, and senior support on call when something happens.
[ 07 ]   FAQ

Common questions.

We've never had a major incident. Do we need this?

That's the right time to build it. A crisis plan assembled during a crisis is just improvisation with a logo. Most of the value is created on calm days — protocols, statements, and trained spokespeople ready before anything happens.

What counts as a crisis in construction?

More than jobsite accidents: OSHA citations, subcontractor or payment disputes that go public, project delays on visible work, litigation, executive misconduct, even a viral photo from a site. Anything where the public story can outrun the facts.

How does this work alongside our attorneys?

Together, by design. Legal protects you in court; communications protects you in the market — and they fail when they don't coordinate. Our statements and protocols are built to be counsel-reviewable, and during live incidents we work in lockstep with your attorneys.

Who actually delivers the crisis work?

Leveraged Build engagements are supported by the senior crisis team at our parent firm, Leveraged Brands. You get crisis specialists with deep experience — paired with people who already understand CMAR, OSHA, and how owners think.

What does live incident support look like?

Senior counsel from the first call: situation assessment, holding statement within the hour, stakeholder sequencing (owner, employees, media — in the right order), media handling, and ongoing counsel until it's resolved. Existing plan clients get the fastest response, because the groundwork already exists.

Build the plan on a calm day. You won't get to pick the other kind.
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